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HOTSHOT Refund Policy

HOTSHOT Refund Policy

Effective October 3, 2016

Your complete satisfaction is our ultimate goal. If you are not satisfied with your purchase, for any reason, we will give you a refund of the purchase price if you request one within 30 days of receipt of shipment.

How do I get a refund?

If you are not satisfied with the product, you may request a refund by emailing us at orders@TeamHOTSHOT.com. Be sure to include the order number and the reason for the refund request in your email.

Please do not discard any items unless you have been directed to do so by a member of Team HOTSHOT. Our customer representatives may ask you to return the item(s) in order to receive a refund or replacement. We will provide free return shipping if your return is the result of our error (i.e., damaged, defective, or incorrect item, etc.). In other cases, a return postage fee will apply.

We will issue a refund within 30 days of your request and your return of the product to us (if applicable). A credit for the price of the item and applicable taxes will be applied to your credit card. Shipping and handling charges paid by you are not refundable unless the refund is the result of our error. You will receive an email confirmation once your refund has been processed. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your financial institution.

What if there are problems with my shipment?

If you have any problems with your shipment, please complete in full the order inquiry form online or email us at orders@TeamHOTSHOT.com. If emailing, be sure to include the order number, shipment issues, and any relevant documentation. We will work with you to resolve your shipment issue either via a refund or replacement.

Please do not discard any items unless you have been directed to do so by a member of Team HOTSHOT. Our customer representatives may ask you to return the item(s) in order to receive a refund or replacement. We will provide free return shipping if your return is the result of our error (i.e., damaged, defective, or incorrect item, etc.). In other cases, a return postage fee will apply.

We will issue a refund within 30 days of your request and your return of the product to us (if applicable). A credit for the price of the item and applicable taxes will be applied to your credit card. Shipping and handling charges paid by you are not refundable unless the refund is the result of our error. You will receive an email confirmation once your refund has been processed. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your financial institution.

Are there any limitations?

Yes, we only provide refunds for products purchased on our website, www.TeamHOTSHOT.com, and you will need to contact us within 30 days of receipt of shipment. This policy only applies to products purchased on or after October 3, 2016.  For products purchased before October 3, 2016, our prior policy, which required customers to contact us within 21 days of shipment, remains effective.  

Questions?

If you have questions about your refund, please contact us info@TeamHOTSHOT.com. Be sure to include the order number in your correspondence.

 

 

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